Terms and Conditions for Man With Van Southgate

These Terms and Conditions set out the basis on which Man With Van Southgate provides removal, transport, loading, unloading, and related services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. These terms are intended to be fair, practical, and consistent with UK consumer and business law. They apply to all standard van services, including single-item moves, partial loads, full-load transport, and associated handling services.

In these Terms and Conditions, the expressions “we”, “us”, and “our” refer to the provider of the man and van Southgate service, and “you” or “the customer” refers to the person, business, or organisation booking the service. If you are arranging a booking on behalf of another person, you confirm that you have authority to accept these terms for them. If any part of these terms is found to be unenforceable, the remainder will continue to apply.

These terms are designed to support clear communication and reduce disputes. They explain how bookings are accepted, how payment is handled, when cancellations may incur charges, and the limits of our responsibility. They also cover waste disposal obligations, which are especially important when a Southgate man with van service includes clearance, disposal, or removal of unwanted items. Nothing in these terms affects your statutory rights as a consumer under UK law.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted your request in writing, by email, message, or other recorded communication. A quotation is an estimate based on the information supplied by you, including the number of items, access conditions, collection and delivery locations, parking arrangements, stairs, lift access, and any need for additional labour. If the details change before or during the job, we reserve the right to revise the quotation accordingly.

When you request a booking for man with van Southgate services, you must provide accurate and complete information. This includes the nature of the goods, dimensions or approximate quantity, special handling requirements, and any items that may be fragile, heavy, awkward, or valuable. If you fail to provide correct information, and this causes delays, the need for extra manpower, additional trips, or equipment, further charges may apply. We may refuse a booking if the items are unsuitable for transport, illegal, unsafe, or outside the scope of our service.

2. Service Scope and Customer Responsibilities

Our service may include loading, transit, unloading, and placement of items where reasonably agreed in advance. We are not obliged to dismantle, assemble, disconnect, reconnect, or package items unless this is expressly included in the booking. You are responsible for ensuring that all items are ready for collection at the agreed time, that goods are suitably packed, and that pathways, entrances, and access points are clear and safe.

You must tell us in advance about any item that is especially heavy, high value, fragile, hazardous, or difficult to move. Examples may include pianos, safes, antiques, glass furniture, IT equipment, or appliances. We may decline to move certain goods if they present a risk to health, safety, or property. The customer must also ensure that any necessary permissions are obtained for parking, building access, entry passes, lift reservations, or use of shared premises. Delays caused by lack of access, restricted parking, or incomplete information may result in waiting charges or amended schedules.

Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise agreed in writing, payment is due on completion of the service, before unloading is finished, or on the basis set out in the invoice. We may require a deposit or full prepayment for certain bookings, including same-day work, long-distance jobs, weekend services, large loads, or services involving disposal. Accepted payment methods will be made known before the booking is confirmed.

All quoted prices are based on the information available at the time of estimation. If the job takes longer than expected due to circumstances beyond our control, such as traffic disruption, poor access, waiting time, or additional items not previously disclosed, we may charge extra at the applicable hourly rate or by agreed fixed supplement. If you dispute an invoice, you must raise the issue promptly and in good faith. Undisputed amounts remain payable on time. Late payment may result in recovery action, additional administration charges, or interest where permitted by law.

4. Cancellations, Amendments, and No-Shows

You may cancel or amend a booking by giving reasonable notice. The amount of notice required depends on the type of service, the size of the job, and whether labour, fuel, equipment, or a vehicle has already been allocated. If you cancel at short notice, we may charge a cancellation fee to cover costs already incurred. In the case of same-day cancellations or failure to provide access at the agreed time, the full or partial booking fee may be payable.

If we must cancel or reschedule due to unforeseen circumstances, vehicle breakdown, adverse weather, staff illness, or events beyond our reasonable control, we will aim to notify you as soon as practicable and offer an alternative date or refund of any prepaid amount for the affected service. We are not liable for consequential losses arising from a cancellation or rescheduling where the cause is outside our control, except where such liability cannot be excluded by law. A customer’s repeated failure to attend, provide access, or keep the agreed appointment may lead to refusal of future bookings.

5. Loading, Transit, and Delivery

We will handle your belongings with reasonable care and skill. However, all removals and transport work involves some risk, particularly where items are bulky, delicate, or poorly packed. Unless otherwise agreed, goods are carried at the customer’s risk in the sense that we are not responsible for inherent defects, insufficient packaging, or pre-existing damage. You should ensure that valuable items are protected and, where appropriate, insured separately.

Times of arrival are estimates rather than guarantees unless specifically agreed as a fixed time slot. Delays caused by traffic, road closures, weather, or prior job overruns are outside our control. If the destination becomes inaccessible, or if unloading cannot be completed because of access restrictions, unsafe conditions, or failure by the customer to attend, we may store the goods temporarily at your cost and risk, or return them to a safe location. Additional charges may apply for redelivery, storage, or aborted delivery attempts.

6. Liability and Insurance

We will not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our liability is limited to direct loss or damage arising from our proven breach of contract or negligence and will not extend to indirect, special, or consequential losses, including loss of profit, loss of business, or loss of opportunity.

Where goods are damaged due to our negligence, our responsibility will normally be limited to the reasonable repair cost or the market value of the item immediately before the damage, whichever is lower, and subject to any applicable cap in the quotation or invoice. We are not liable for damage caused by pre-existing weakness, inadequate packing, normal wear and tear, moisture, inherent vice, or instructions given by the customer against our advice. You must inspect the goods upon completion and notify us of any visible damage as soon as reasonably possible.

We may maintain public liability and goods-in-transit cover, but insurance does not change your duty to disclose the true nature and value of your items. If you fail to declare especially valuable items, restricted goods, or fragile goods, any insurance recovery may be affected. We recommend that customers arrange suitable cover where the value or nature of the items justifies it.

Where the service includes clearance, disposal, or removal of unwanted items, you must ensure that you are legally entitled to dispose of those items. You must not ask us to remove hazardous waste, asbestos, chemicals, medical waste, pressurised containers, batteries, or any material that requires specialist handling unless this has been expressly agreed in advance and can be managed lawfully. The customer remains responsible for declaring what is to be removed and for confirming that the waste is not prohibited.

We will dispose of waste only in compliance with applicable UK environmental and waste regulations. Where required, waste will be transferred to authorised facilities using lawful procedures. If the load contains mixed items, reusable goods, recyclable material, and general waste may be separated where practicable. You agree that any waste presented for removal becomes your responsibility to the extent permitted by law until it has been lawfully collected and transferred by us or our approved disposal partner. If false, incomplete, or misleading information about waste is supplied, you may be responsible for any regulatory penalties, costs, or claims arising from that breach.

We reserve the right to refuse any item that is unsafe, contaminated, or unsuitable for lawful disposal. If we reasonably suspect that waste has been misdescribed or that the collection would breach environmental or transport rules, we may cancel the disposal element of the booking and charge for time already spent. You must not include items that belong to another person without authority or leave prohibited waste concealed within general household loads.

8. Customer Warranties and Indemnity

You warrant that you have the right to instruct us to move, collect, deliver, store, or dispose of the goods concerned. You also warrant that the goods are lawfully owned, that they are not stolen, and that they do not contain illegal, dangerous, or undeclared restricted items. You agree to indemnify us against losses, claims, penalties, costs, or liabilities arising from your breach of these warranties, your failure to disclose relevant information, or your instructions that result in damage or legal non-compliance.

If a third party claims ownership, damage, or loss in relation to the items or property involved in the booking, you agree to cooperate fully in resolving the matter and to provide any information reasonably requested. Any claim made by you must be supported by evidence, including photographs, receipts, or other proof of value or condition where available.

9. Events Beyond Our Control

We are not responsible for delay or failure to perform where the cause is outside our reasonable control. This may include severe weather, road incidents, traffic disruption, strikes, acts of government, power failures, accidents, emergency restrictions, or the conduct of third parties. In such cases, we may suspend the service, reschedule the work, or make alternative arrangements if reasonably possible.

Where an event beyond our control prevents completion of the job, you will remain liable for work already carried out, including loading, mileage, waiting time, or any special costs properly incurred before the disruption occurred. We will always seek a proportionate and fair solution, but no party will be liable for losses caused solely by such events where those losses could not reasonably have been avoided.

If you are dissatisfied with any part of the service, you should notify us promptly and provide a clear description of the issue. We may ask for photographs, documents, or other evidence to help us investigate. We aim to handle complaints constructively and in good faith, with a view to resolving them quickly and fairly. Any agreed remedy may include repair, partial refund, price adjustment, or another proportionate solution depending on the circumstances.

Nothing in this section prevents you from pursuing rights available under UK law, but both parties agree to attempt reasonable informal resolution before starting formal proceedings. If a dispute cannot be resolved amicably, it will be dealt with under the governing law and jurisdiction stated below.

11. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are resident in Scotland or Northern Ireland, mandatory consumer protections of your local jurisdiction may still apply where relevant. The courts of England and Wales shall have jurisdiction, except where the law requires otherwise. If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

These terms may be updated from time to time to reflect changes in law, operating practice, or service structure. The version in force at the time of booking will apply unless a later change is required by law or expressly agreed in writing. By proceeding with a booking for man and van Southgate services, you acknowledge that you have read, understood, and accepted these Terms and Conditions.