Terms and Conditions
Man with Van Southgate Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Southgate provides removal, delivery and related services. By making a booking, using our services, or allowing our team to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Man with Van Southgate, the provider of removal and related services.
Customer means any individual, business, or organisation that books or uses the Companys services.
Services means any removal, relocation, delivery, loading, unloading, packing, unpacking, storage handling, or related services provided by the Company.
Vehicle means any van or other vehicle used by the Company in the provision of the Services.
Booking means a confirmed request for Services made by the Customer and accepted by the Company.
Goods means all items, effects, furniture, equipment, and personal belongings that are the subject of the Services.
2. Scope of Services
The Company provides man and van removal services, including local and regional moves, small office and household relocations, single-item and multi-item deliveries, and related loading and unloading work. The exact scope of the Services for each Booking will be as agreed between the Customer and the Company prior to the commencement of work.
Any description of Services provided in advertising or general information is for guidance only. Only the details confirmed in your Booking confirmation will be binding.
3. Booking Process
3.1 Bookings may be requested by the Customer by contacting the Company and providing all relevant information relating to the move or delivery. This may include collection and delivery addresses, access details, dates and times, a description of the Goods, and any special requirements.
3.2 A Booking is only confirmed when the Company expressly accepts the Customers request for Services and, where applicable, receives any required deposit. Provision of a quote alone does not constitute a confirmed Booking.
3.3 The Customer is responsible for ensuring that all information provided at the time of Booking is accurate and complete. The Company reserves the right to revise the price or decline to proceed with the Services if the information provided is inaccurate or incomplete.
3.4 If the Customer wishes to amend the Booking, including the date, time, addresses, or scope of work, the Customer must contact the Company as early as possible. Any amendments are subject to availability and may result in a revised price. The Company is not obliged to accept requested changes.
4. Quotations and Pricing
4.1 Any quotation is based on the information supplied by the Customer and on normal access conditions at the collection and delivery locations. Quotations may be based on hourly rates, fixed prices, or a combination of both, as confirmed at the time of Booking.
4.2 The Company reserves the right to adjust the price if:
a. The Services are materially different from those originally described by the Customer.
b. There are delays outside the Companys control, such as waiting time caused by issues with keys, building access, or paperwork.
c. There is restricted access resulting in additional time or labour, for example due to stairs, long carrying distances, or absence of lifts.
d. Additional Goods not declared at the time of Booking need to be moved.
4.3 Unless expressly stated, quoted prices do not include parking charges, tolls, congestion charges, ferry costs, or other third-party fees. These will be payable by the Customer in addition to the quoted price.
5. Payments and Charges
5.1 Payment terms will be confirmed at the time of Booking. The Company may require full payment in advance, a deposit, or payment on completion of the Services, depending on the nature of the job.
5.2 All charges are payable in the currency stated in the Booking confirmation. The Customer is responsible for any bank or payment charges incurred in making payment.
5.3 Where payment is not made when due, the Company reserves the right to:
a. Suspend or refuse to provide the Services.
b. Charge interest on overdue amounts at a reasonable rate until payment is received in full.
5.4 For hourly rate bookings, the chargeable time starts when the Vehicle and team arrive at the agreed collection address at the scheduled time or as soon as they are ready to commence work, and ends when the last item is unloaded or the team leaves the final delivery address.
6. Customer Obligations
6.1 The Customer must ensure that:
a. Adequate and accurate information is provided at the time of Booking.
b. Suitable parking is available for the Vehicle at both the collection and delivery addresses, close enough for safe loading and unloading.
c. All Goods are properly packed and prepared for transport unless packing services have been specifically requested and agreed.
d. All items to be moved are ready for collection at the agreed time and that access is available to all relevant rooms, storage areas, and external spaces.
e. Any fragile, high-value, or delicate items are clearly identified to the Company prior to loading.
6.2 The Customer, or a representative authorised by the Customer, must be present during loading and unloading to direct the team and check that all Goods are collected and delivered as required. If no representative is present, the Company will carry out the Services using reasonable judgement, and the Companys decisions will be final with respect to what is moved and where it is placed.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule a Booking by notifying the Company as soon as possible.
7.2 The Company may apply cancellation charges, which may include retention of any deposit, where cancellation occurs with short notice. The applicable cancellation terms will be explained at the time of Booking, but as a general guideline:
a. Cancellations made more than 48 hours before the scheduled start time may be permitted without charge.
b. Cancellations made within 48 hours of the scheduled start time may incur a partial charge.
c. Cancellations made on the same day as the Booking or failure to be available at the scheduled time may be charged at up to the full quoted amount.
7.3 The Company reserves the right to cancel or reschedule the Services in the event of circumstances beyond its reasonable control, including severe weather, vehicle breakdown, accidents, illness, or other operational issues. In such cases, the Company will use reasonable efforts to offer an alternative date or time, or to arrange a refund where appropriate. The Company will not be liable for consequential losses arising from such cancellations.
8. Access, Parking, and Delays
8.1 The Customer is responsible for arranging suitable parking for the Vehicle, including obtaining any necessary permits or permissions. Any fines or penalties incurred as a direct result of inadequate parking arrangements may be charged to the Customer.
8.2 If access to the property is restricted or unsuitable, or if the Vehicle cannot be parked at a reasonable distance, the Company may charge for the additional time and labour required to complete the job.
8.3 The Company is not responsible for delays caused by matters outside its control, including but not limited to traffic, road closures, accidents, adverse weather, or delays caused by other parties such as building managers, estate agents, or solicitors.
9. Excluded and Prohibited Items
9.1 Unless specifically agreed in writing in advance, the Company does not carry:
a. Hazardous, explosive, or flammable materials, including gas cylinders, fuel, paint, and chemicals.
b. Illegal items or substances.
c. Live animals, plants requiring special care, or perishable goods.
d. Cash, securities, jewellery, watches, precious metals, or items of exceptional value.
e. Important documents such as passports, financial records, or legal papers.
9.2 If such items are included in the Goods without the Companys knowledge or consent, the Company accepts no liability for loss, damage, or delay relating to these items and reserves the right to remove or decline to transport them.
10. Waste and Environmental Regulations
10.1 The Company is a removal service provider and not a general waste disposal contractor. The Company will not remove or transport household or commercial waste for disposal unless this has been expressly agreed in advance and complies with relevant waste regulations.
10.2 The Customer must not request the Company to dispose of items in a manner that breaches environmental or waste management laws. The Company reserves the right to refuse to remove or transport items that appear to be waste intended for unlawful disposal.
10.3 Where the Company agrees to remove items for disposal, the Customer confirms that they have the legal right to dispose of those items. The Company will use lawful channels for disposal and may charge additional fees for this service, which will be notified to the Customer.
11. Liability for Loss or Damage
11.1 The Company will exercise reasonable care and skill in handling, loading, transporting, and unloading the Goods. However, the Companys liability is subject to the limitations set out in this section.
11.2 The Company is not liable for:
a. Loss or damage arising from inadequate or improper packing by the Customer.
b. Damage to Goods where the Customer or a third party assists with loading or unloading against the Companys advice.
c. Pre-existing damage, wear, or defects in the Goods.
d. Loss or damage to fragile items, including glass, mirrors, electronics, and ornaments, unless specifically declared to the Company and specially packed or handled as agreed.
e. Indirect or consequential losses, including loss of profit, loss of income, or loss of opportunity.
11.3 The Companys liability for loss of or damage to Goods, if established, will be limited to a reasonable amount per item or per job, taking into account the nature of the Goods and the charges paid for the Services, unless otherwise agreed in writing.
11.4 If the Customer wishes to arrange additional insurance cover for the Goods, this remains the responsibility of the Customer. The Company may provide general information but does not act as an insurer or insurance broker.
12. Claims and Complaints
12.1 Any visible loss or damage to Goods must be reported to the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Services. The Customer should provide clear details and, where available, supporting evidence such as photographs.
12.2 The Company will investigate any complaint or claim and may request further information or evidence from the Customer. The Customer is expected to cooperate reasonably with any investigation.
12.3 Failure to notify the Company of a complaint or claim within a reasonable time may affect the ability of the Company to properly investigate and may reduce or extinguish any potential liability.
13. Customer Conduct and Health and Safety
13.1 The Customer must not instruct the Companys staff to undertake unsafe practices or to carry out work that could reasonably be expected to result in injury or damage, including lifting items that are excessively heavy or attempting to move Goods through spaces where it is clearly unsuitable or unsafe.
13.2 The Companys staff may decline to follow any instruction that they consider unsafe or likely to result in damage to property or injury. In such cases, the Company will discuss alternative options with the Customer but will not be liable for any resulting limitations in the Services.
14. Force Majeure
The Company will not be liable for any failure or delay in performing the Services where such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, severe weather, strikes, lockouts, civil unrest, accidents, acts of terrorism, or legal restrictions. In such circumstances, the Company may suspend the Services or cancel the Booking and will seek to minimise disruption where reasonably possible.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be treated as deleted, but the remaining provisions will continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary for the provision of the Services.
16.4 These Terms and Conditions, together with the details set out in the Booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understanding, arrangement, or representation, whether oral or written.
By confirming a Booking or using the Services of Man with Van Southgate, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
